Best Practice Assessment (BPA)

The TSRS Best Practice Assessment (BPA) helps staffing companies identify operational strengths and weaknesses within their workers’ compensation and risk management programs.

This proprietary assessment measures how your company performs across the seven key stages of the staffing risk lifecycle, providing a clear snapshot of program maturity, compliance alignment, and potential cost drivers.

The assessment evaluates seven core areas that directly impact claims frequency, severity, and total cost of risk:

1. General Underwriting
   Reviews overall structure, policies, and accountability across your risk management operations.
    
2. Host Employer Vetting
   Examines how your company screens and qualifies host employers to prevent exposure to unsafe worksites or uncontrolled hazards.
    
3. Job Hazards
   Evaluates how your teams assess and classify job assignments — ensuring job safety and underwriting accuracy from the start.
    
4. Pre-Hire
   Reviews pre-employment practices, from application screening to placement decisions, to identify risk reduction opportunities before hire.
    
5. Post-Hire
   Measures training, onboarding, and communication processes that reinforce safety culture and compliance after hire.
    
6. Pre-Claim
   Analyzes preventative measures such as incident reporting, supervisor training, and early intervention protocols.
    
7. Post-Claim
   Evaluates how your company manages claims once they occur — emphasizing communication, documentation, and advocacy-based coordination.

• The BPA takes approximately 20 minutes to complete and can be done in one session or section by section.
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  Each section is scored, with a total of 384 points available, creating a quantitative benchmark that highlights both high-performing areas and improvement opportunities.
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• We strongly recommend that the staffing company and their retail insurance agent complete the BPA together.
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  The assessment is not a compliance audit — it’s a strategic risk management tool designed to spark dialogue, align priorities, and guide action planning.

After completion, each participant receives:

• A confidential scoring summary
   
• A benchmarking report comparing results to industry standards
   
• A TSRS review session to interpret findings and prioritize improvements

The BPA is not about blame — it’s about building capability.
Staffing companies that complete the BPA consistently see measurable progress in:

• Lower claim frequency and litigation rates
   
• Improved underwriting confidence
   
• Enhanced profitability through reduced total cost of risk
   
• Stronger partnerships with carriers and brokers

The BPA forms the foundation for all other TSRS tools and consulting programs:

• CHA (Claims Handling Assessment) – Evaluates claim file behavior against BPA standards.
   
• CDR System – Connects classification accuracy with operational performance metrics.
   
• Advocacy-Based Claims Model – Reinforces early intervention, empathy, and communication across claims.